Returns Policy
As a service to our customers, we offer a 10 days inspection period for Jewellery item(s) purchased online via our website. The 10 days period begins when the parcel is delivered from the shipping courier. If for any reason, you are not fully satisfied with the item, you may return it for a refund or exchange. Full amount refunded is less shipping plus a $15AUD or 9.5% restocking fee (whichever is greater) may apply. No restocking fee for exchanges.
Returned items must be in their original, unworn condition as it was sent to you with sales tag attached. Any alterations and/or modifications to the tag(s) may not be accepted or incur a restocking fee. If item(s) show signs of wear from usage, it will not be accepted. Item(s) must be in its original packaging, tax invoice and other documentations (if any), sent with the parcel must also be returned together.
All returns will be processed within 5 business days of receiving the returned parcel. Shipping fees are non-refundable. If the purchased total included free shipping, the refund amount will be total purchased amount less the shipping cost to us. Appropriate return packaging and return shipping including insurance fees are the responsibility of the customer. Returning item(s) must be sent through registered and insured shipping methods only. All refunds will be credited the same method payment was made on purchase. Any custom design or custom made order items are not eligible for returns. All returns without a return authorisation from us, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt.
Express Shipping
Orders received will generally be dispatched within 1-2 working days. All products are shipped from Melbourne, Australia through FedEx, DHL, or Australia Post with online tracking provided.
