Shipping Policy

FREE SHIPPING

Shipping is free for orders above $200AUD worldwide.

FAST DISPATCH

Orders received will generally be dispatched within 1 business day. Any orders received after 12pm on Friday or over the weekend will be processed the next Monday. All products are shipped from Melbourne, Australia through Australia Post or DHL with online tracking provided.

CUSTOMS DUTY AND TAX

International customers, please take note that any import duty or tax collected by the local customs agency is the responsibility of the receiver. It's a rare occurrence for small quantities but sometimes they may intercept parcels and apply import taxes on items.

INTERNATIONAL SHIPPING RATES

We ship worldwide. For orders under $200AUD, we provide priority shipping through DHL, FedEx or UPS. Refer to the table for shipping rates and delivery times to countries worldwide.

CountryDelivery TimeFee (AUD)
NEW ZEALAND2-5 Days$27
USA3-7 Days$27
CANADA3-7 DaysS29
UK, IRELAND3-7 Days$29
PHILIPPINES3-5 Days$25
SINGAPORE, MALAYSIA2-5 Days$25
REST OF THE WORLDExpress$59

Shipping Insurance

Shipping insurance can be added at checkout for your peace of mind. This insurance cover protects your order during transit from loss or damage. The cost of the shipping insurance is calculated based on the value and destination of the order. Our free shipping service does not include any cover for loss or damage during transit. It's always advisable to add shipping insurance to your order to ensure the items are protected on the way to you.

Lost in Transit

In an unfortunate event where an order sent from us has been deemed lost in transit, we would lodge an investigation with the local courier used. If the order was purchased with shipping insurance, the full amount of the order will be refunded to you after an insurance claim has been approved. If shipping insurance was not purchased with your order, we are unable to compensate you in anyway.

Last Updated 19/9/2020

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